Please ensure all order information is correct at checkout, including:

• Products selected
• Shipping address
• Contact information

We are unable to guarantee any changes or modifications to orders prior to shipment.

Processing Time

• Orders are processed within 2–7 business days

Shipping Time (after processing)

• Standard Shipping: 2–7 business days
• Express Shipping: 1–2 business days

Please note: Selecting Express Shipping does not eliminate processing time. Processing and shipping times may vary during sales, holidays, or limited-edition launches. Thank you for your patience.

Please ensure all contact information is accurate and actively monitored.

• All order notifications are sent using the contact information provided at checkout
• Tracking numbers are issued once orders are fulfilled

If you have not received a tracking number:

• After 7 business days, please double-check the contact information provided at checkout

• If tracking is still unavailable after 7 business days, please email:trumatchlaceconceal@gmail.com. Please note: During sales, holidays, or limited-edition launches, tracking updates may be delayed.

We are not responsible for shipping delays caused by:

• Customs processing
• Natural events
• Courier transfers to local carriers
• Air or ground transportation strikes
• Additional fees, customs charges, or backend fees once the package leaves the United States

However, all packages are shipped with insurance coverage for lost or damaged items.

Please report:

• Damaged items
• Missing items
• Incorrect items

within 48 hours from confirmed delivery (as reported by the shipping carrier). Reports submitted after this timeframe may not be eligible for review.