This is my first time buying lace conceal from this online store. I had to guess my shade and of course I was wrong. I contacted the store from the contact information on the website but I didn’t get a reply. I had to go to their social media account to get the correct email. Once I contacted them, they informed me that all sales are final, (the website says no refunds) so I am stuck with lace tint I can’t use. I will never purchase from them again because I think this is a horrible policy to have when you sell merchandise online that maybe should only be sold at a location where you can match the lace tint you need with your skin tone. BUYER BEWARE