Shipping policy

Shipping Policy

Effective December 1, 2020

Please note that processing and shipping time frames may be delayed during holidays, sales, promotions, and due to COVID-19–related courier delays. We appreciate your patience.

Order Accuracy

Please ensure that all order information is correct before submitting your order, including:

  • Products selected

  • Shipping address

  • Contact information

We are unable to guarantee changes or modifications once an order has been placed and is preparing for shipment.

Processing & Shipping Time Frames

Processing Time

  • Orders are processed within 2–7 business days

  • Sea Moss orders: Please allow 1–7 business days for processing

Shipping Time (after processing)

  • Standard Shipping: 2–7 business days

  • Express Shipping: 1–2 business days

Please note: Selecting express shipping does not eliminate processing time.

Processing and shipping time frames may vary during sales, holidays, or limited-edition launches.

Order Notifications & Tracking

  • All order updates and tracking notifications are sent to the contact information provided at checkout

  • Tracking numbers are updated once orders are fulfilled

  • Please ensure your email or phone number is accurate and actively monitored

If you have not received a tracking number:

Delays & Damages During Transit

We are not responsible for shipping delays caused by:

  • Customs processing

  • Natural events

  • Courier or local carrier transfers

  • Air or ground transportation strikes

  • Additional customs or backend fees once a package has left the United States

We are also not responsible for damages that occur during transit.

All packages are shipped with insurance coverage for lost or damaged items.
However, if Route Protection is removed at checkout, we cannot guarantee coverage for:

  • Lost packages

  • Stolen packages

  • Damaged packages

  • Delayed packages

Reporting Issues

Customers have 48 hours from confirmed delivery (as reported by the shipping carrier) to report:

  • Damaged items

  • Missing items

  • Incorrect products

Reports submitted after this window may not be eligible for resolution.