We do not accept returns; all sales are final as of November 1, 2020.

Refunds are processed less shipping and/or restocking fees for packages returned due to insufficient address or being unclaimed.

Returns may take up to/exceed 6 weeks due to current transit times.

Report any damages, missing items, defects, or errors within 48 hours of receiving your package/products, based on shipping carrier's delivery confirmation.

We are unable to guarantee changes/modifications to orders before shipment. Please ensure all order details are correct before completing your purchase.

Processing time: 2-7 business days.

Standard shipping: 2-7 business days (excluding processing time).

Express shipping: 1-2 business days (excluding processing time).

If you have not received a tracking number within 7 business days of purchase, please be sure to double-check your provided contact information. For further assistance, contact trumatchlaceconceal@gmail.com.